Refund Policy

• Approved refunds will be processed within 5 business days and credited via the original payment method.

• Customers will receive a confirmation email once the refund has been issued.

• Customers may request modifications to their bookings 2 business days in advance, subject to availability.

• Any changes within 24 hours of the scheduled service may be treated as a cancellation and subject to applicable fees.

If you have any questions regarding our Cancellation Policy, please contact us at selena.blackmore@heartshine.ch

This policy complies with the Swiss Code of Obligations and relevant consumer protection regulations.